Privacy Policy

This policy explains what personal information Asbar Furniture collects when you visit asbarfurniture.com or order from us, why we collect it, and how we protect it. Asbar Furniture is operated by Asbar Furniture L.L.C, Al Wahda Street, Sharjah, United Arab Emirates.

1. Information we collect

• When you order: your name, phone number, email address, delivery address and the products you buy.
• When you create an account: your login details and your order history.
• When you contact us: the messages you send us by phone, WhatsApp, email or the contact form.
• When you use Fit My Room: the room sizes and furniture you place in the planner. This stays in your browser unless you choose to share the plan.
• When you browse: technical information such as your device, browser, the pages you visit and how you reached our site, collected through cookies.

We do not collect or store your card details. Card payments are handled directly by our payment provider.

2. How we use your information

• To process, deliver and assemble your order, and to call you to confirm it
• To send you order confirmations, invoices and delivery updates
• To handle exchanges, warranty claims and questions
• To understand how visitors use our website and improve it
• To measure our advertising on Google, Facebook and Instagram, for example whether an ad led to a visit or an order
• To send you offers and news by WhatsApp or email. You can stop these messages at any time.

3. Who we share it with

We never sell your personal information. We share only what is needed with the companies that help us run our service:

• Payment providers: Stripe for card payments and Tabby for instalments. They process your payment under their own privacy policies.
• Delivery: our own team delivers your order. If a delivery partner is ever used, they receive only your name, phone number and address.
• Website, analytics and advertising services: our hosting provider, Google (Google Analytics and Google Ads), Meta (the Facebook and Instagram pixel) and Microsoft Clarity. They help us run the site, measure visits, understand how visitors use our pages and show our ads to people who may be interested.
• Google Customer Reviews: on the order confirmation page, we pass your order number, email address, delivery country and estimated delivery date to Google, so Google can offer you a short survey about your purchase. Google emails you the survey only if you agree. Google uses this information under its own privacy policy.
• Authorities: when the law requires it, or to prevent fraud.

4. Cookies

Cookies are small files saved in your browser. We use them to keep items in your cart, keep you signed in, remember your preferences, and measure visits and ads through Google Analytics, Google Ads, the Meta pixel and Microsoft Clarity. Google may also place and read cookies or use similar technologies in connection with Google Customer Reviews. Microsoft Clarity shows us how visitors scroll and click on our pages, so we can make the site easier to use. It does not record what you type in forms, such as your name, phone number or address. You can block or delete cookies in your browser settings. If you do, your cart and account may not work properly.

5. How long we keep it

We keep order and invoice records for as long as UAE law requires for tax and accounting. Other information is kept only as long as we need it for the purposes above.

6. How we protect it

Our website uses an encrypted connection (HTTPS). Access to customer information is limited to the staff who need it to serve you.

7. Your choices

• You can see and update your details and orders in My Account.
• You can ask us for a copy of your information, ask us to correct it, or ask us to delete it when we no longer need it for an order, warranty or legal reason.
• You can stop offers at any time: reply STOP to our WhatsApp message, use the unsubscribe link in the email, or tell us by phone or email.

8. Links to other websites

Our site links to other services such as WhatsApp, Tabby and social media. Their own privacy policies apply when you use them.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

10. Contact us

For any question about your personal information:
Phone and WhatsApp: +971 50 542 0971
Email: info@asbarfurniture.com
Showroom: Al Wahda Street, opposite Toyota Service Center, Sharjah