No products in the cart.
Return To Shop
Exchange and Returns Policy
All our furniture is delivered and assembled by our own team, and every piece is checked before it leaves the warehouse. For this reason we do not accept returns and we do not refund orders after delivery. If there is a problem with your product, we exchange it.
Defective or damaged?We exchange it within 7 days, at no cost to you.
After deliveryNo returns or refunds for change of mind.
Before deliveryCancel for a full value voucher, or a refund less 30%.
Check your order at delivery
Please check every piece with our team before they leave. If you see a manufacturing defect or any damage, tell the team on the spot, or send us photos on WhatsApp within 48 hours of delivery.
Exchange for a defective or damaged product
If a piece arrives with a manufacturing defect or damage, we exchange it for the same product within 7 days of your report. We collect the old piece and deliver and assemble the new one at no cost to you.
If the same product is no longer in stock, we offer you another product of the same value or a full refund of that piece.
What is not covered
- Change of mind, or a product that does not suit the room. Sizes are on every product page, and you can check the fit with Fit My Room before you order.
- Small differences in colour between the photos and the real product, caused by screens and lighting
- Damage caused by use, by moving the furniture, or by assembly or repair not done by our team
Last Piece showroom items
Products marked “Last Piece” are pieces from our showroom, in good condition. You are welcome to inspect them at our showroom before you order. They are sold as seen, cannot be returned or exchanged, and do not carry a warranty.
After delivery
Defects that appear later are covered by the warranty of the product. The warranty period is shown on each product page. See our Warranty page.
Cancelling an order
You can cancel a paid order only before it leaves our warehouse for delivery. Once the order is out for delivery it cannot be cancelled. When you cancel, you choose one of two options:
- Shopping voucher for the full amountNothing is deducted. You receive a voucher for 100% of what you paid and can use it for any other product, on the website or in our showroom. The voucher is valid for 6 months.
- Refund to your original payment methodA cancellation fee of 30% of the invoice value is deducted, and the rest is refunded.
How to request an exchange
Send us your order number and photos of the problem on WhatsApp, or visit our showroom on Al Wahda Street, Sharjah. We will reply with the next steps and arrange a time.